The Power of the Front Desk

For most cash-paid services, success relies on connecting with new patients – patients who have no previous experience with the office. They are coming in cold, having responded to an ad online or a direct mail piece. They are feeling a mix of nervousness, excitement,...

Setting Goals For Q4

In today’s world, life is busy and only getting busier. In this churn, it’s easy to mistake activity with progress. I know I’m as guilty as anyone about that! The thing that helps me get out of my frantic day is taking a moment to reflect on the goals I’ve set for the...

The Importance Of Team

As business leaders, we spend our time focusing on what the future of our business or practice needs to look like. Though we may be thoroughly deep in the weeds, we are also paying attention to what next month and next year need to look like – “Are we going to expand...

Closing Out The Year Strong

Closing Out The year Strong!It seems strange to talk about closing the year out. After all, we are still in the middle of summer. The major league baseball season is still in full swing and school hasn’t even started back in most parts of the country. But consider...

Patient Testimonials

The Power of Patient Testimonials There are few assets more valuable than a strong patient testimonial to recruit new patients to your practice. In fact, a survey by BrightLocal showed that 80% of consumers trusted online recommendations as much as personal...